Tuesday, March 6, 2012

Car service


As I wrote, we bought the car from the bazaar. When I bought it the whole car was being checked and some things were exchanged. But I didn't pay too much attention, since there is also a 3 months used car warranty. They just told me they replaced the timing belt and it is possible it will squeal for a while. But it would cease within thousand miles.
Well, I have already traveled much more and that squealing didn't stop, so I called to the service and said I want a repair. I also said the 12V outlet doesn't (hey, replacement is simple, but when they  do that I don't have to), and also the battery which left us last time hanging.
At service people are very kind. We agreed on Tuesday, 6.3. in the morning. Because the service is about 40 km south, they just ordered me a rental car for the whole day. Of course, I pay nothing, not even a dollar. This was I really like the customer service. They have exchanged and corrected all I told them, and even replaced the battery, even though the warranty didn't apply. But for the sake of a reputation here they are willing to do things beyond their duties. So while great satisfaction, I hope it will go even further as follows :)

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